Procap – Built For Adventure

Privacy Policy: ProCap Canopies

 

Last updated: March, 2026

ProCap Canopies (“we”, “us”, “our”) is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.procap.co.za, make a purchase, or interact with our services.

 

1. Information We Collect

We collect the following types of personal information:

  • 1.1 Information You Provide: Name and surname, email address, phone number, delivery address, billing address, and payment details (processed securely by third-party payment providers; we do not store card numbers). We also collect order notes, communication via forms, and warranty claim information (including photos of canopy installations and serial numbers).
  • 1.2 Information Collected Automatically: When you visit our website, we may automatically collect your IP address, device information, browser type, website usage data, and information via cookies and tracking technologies.
  • 1.3 Information from Third Parties: This includes information from payment processors, courier companies (e.g., The Courier Guy), advertising platforms (Google, Meta), and email marketing services.

 

2. How We Use Your Information

We use your personal information to:

  • 2.1 Fulfil Orders: Process and deliver your canopy, provide tracking updates, and communicate shipping status.
  • 2.2 Customer Support: Respond to queries, handle canopy warranty claims, and assist with returns or troubleshooting.
  • 2.3 Improve Your Experience: Personalise website content, analyse performance, and enhance our canopy product offerings.
  • 2.4 Legal & Compliance: Prevent fraud, comply with POPIA, and fulfil tax, warranty, and accounting requirements.
  • 2.5 Marketing (Optional): With your consent, we may send announcements regarding new canopy models, promotions, and special offers. You may unsubscribe at any time.
 
3. Cookies

Our website uses cookies to provide a better browsing and shopping experience. Cookies help with website functionality, shopping cart tracking, login sessions, analytics, and targeted marketing. You can control cookie settings through your browser.

 

4. How We Store & Protect Your Information

We take data security seriously. We use:

  • Encrypted SSL connections.
  • Secure payment gateways (we DO NOT store credit card information).
  • Encrypted databases and POPIA-compliant data storage systems.
  • Access controls and limited staff access.

 

We retain information only for as long as necessary for orders, legal obligations, accounting, and warranty fulfilment.

 

5. Sharing Your Information

We do not sell your personal information. We may share your information only with trusted service providers, including:

  • Logistics: The Courier Guy (or other designated shipping partners).
  • Payments: PayFast, PayGate, Yoco, etc.
  • Marketing/IT: Email marketing services and website service providers.
  • Professional Services: Accounting and tax consultants (if legally required).
  • Legal Authorities: If required under South African law.

 

6. International Transfers

Some of our service providers (such as website hosting or email services) may be located outside of South Africa. We ensure that these providers offer a level of protection equivalent to POPIA requirements.

 

 7. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information.
  • Correct or update your information.
  • Request deletion of your data (unless legally required to be kept).
  • Withdraw consent for marketing or opt-out of cookies.
  • Lodge a complaint with the Information Regulator.
  • Contact details for the Information Regulator: https://inforegulator.org.za/

 

8. Data Breach Protocol

In the event of a data breach, we will inform affected users and notify the Information Regulator as required by POPIA, taking immediate corrective action to secure data.

 

9. Third-Party Links

Our website may contain links to third-party sites (such as fitment partners or reviews). We are not responsible for the privacy practices of these external sites.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our products or legal requirements.

 

11. Contact Us

For any questions regarding your privacy or to exercise your rights, please contact us at:

  • Email: info@procapcanopies.com
  • Phone: 087 551 1053